Returns/Exchange

Return/Exchange

We here at Shanina’s Boutique NZ understand that not all purchases go to plan.

And welcome customers to return/exchange if you are not satisfied. 

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We offer a 7 day money-back guarantee for all online purchases excluding sale & preorders. The clothing must be in the same condition when purchased. Return postage is to be paid by the customer (unless faulty). We take no responsibility for any returns that are lost in transit. So we recommended a tracking option. 

RETURNS ADDRESS:

 

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Send back in original condition with invoice and let us know why you are returning. Once we receive your item back we will refund you within 48 hours via original payment method.

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